CF SHOWROOM

Service Design
DESIGN CHALLENGE (HMW)
How might we empower online retailers to deliver tactile, in-person experiences that build trust and engagement, without the long-term commitment of a full retail footprint?
My Role
I collaborate dwith the team to execute user research, synthesizing insights on customer behavior, draft service blueprints, and map out the showroom experience. I also contributed to designing the customer journey and helped shape the strategic value proposition; ensuring that both retailers and customers benefited from the hybrid model.
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PROJECT TOOL KIT:
Primary and secondary Research, collaboration, Miro, Figjam, Visual communication, Experience mapping, Empathy mapping.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.
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Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.
‍
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.
Webflow
Dictator
Aug 2017 — forever
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